Refund policy

Returning goods

1. It is our aim to ensure that you are completely satisfied with the goods that you receive from us. Nonetheless, under the Customer Protection (Distance Selling) Regulations 2000 customers have a 7 working day cooling off period. Therefore, for whatever reason, if you are not completely satisfied with the goods that you have purchased you have the right to a full refund, alteration or replacement. This cancellation right starts the day the contract is concluded and lasts until 7 working days after delivery.
2. This government regulation excludes goods made to customers specifications or goods that are personalized, such as prescription orders. However, on top of our legal requirements we will refund the value of the frame, providing that it is in original condition and complete with case and cleaning cloth. Unfortunately we cannot refund the value of the lens made to your prescription.
3. In addition to the legal rights outlined above, for non-prescription products only, we will offer a full refund or exchange for up to 28 days after delivery.